Delivery Charges

1. RECORDED SIGNED FOR 1ST CLASS :

All orders will require a signature upon delivery, please allow 4-5 working days for delivery. Prices are calculated on weight up to 500 grams for £3.99. Orders placed on a weekend or bank holiday will be processed the next working day.

2. SPECIAL DELIVERY NEXT DAY DELIVERY BY 1.00PM   

Prices are calculated on weight up to 400 grams.  MAINLAND UK ONLY. 

All orders will require a signature upon delivery.

Delivery Mondays to Fridays only.

For next day deliveries, the order must be received by midday the day before the delivery is required.

If orders are received after 12pm, they will despatched the next working day, for delivery within 1-2 working days but there must be someone to sign for them. Orders received after 12:01 pm Friday, and on Saturday and Sunday will be despatched on Monday (excluding Bank Holidays) for delivery within 1-2 working days.

If an item is temporarily out of stock, we will notify you and advise you of the expected delivery date.

Deliveries to the following destinations may take 48 hours:

Aberdeen, Dundee, Falkirk, Western Isles, Inverness, Isles of Skye, Arran, Cumbrae, Kirkwall, Orkney, Paisley, Isles of Jura, Colonsay, Coll, Eigg, Rhum and Canna, Perth, Holy Island, Isles of Scilly, Shetland Isles and Northern Ireland.

There are no deliveries to the Isle of Man or Channel Islands.

Standard and delivery charges apply to MAINLAND UK only. Orders shipping outside MAINLAND UK require additional shipping and postage. Once we receive your order, you will be emailed the additional shipping charges and instructions on how to pay them through the website.

3. RETURN POLICY

WHAT IS OUR RETURN POLICY?

Thongs can only be returned within 7 days of the receipt of your order if found to be faulty, we will exchange only not refund.

Please note the Vajazzle.me body art crystals and tattoos are non-refundable due to hygiene.

HOW LONG DOES IT TAKE TO PROCESS MY RETURNS?

Please note we are only able to accept items that have not been worn, altered or used.  In the interest of hygiene underwear (thongs) cannot be returned unless they are faulty.  We can only replace identical products so if you wish to order additional items it will be treated as a new order.

If the product is damaged or has become broken in transit, please e-mail our support team on Vajazzle.me support notifying them of the damage, please then return and we will arrange for a replacement to be sent -  support@vajazzle.me.uk

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

WHERE SHOULD I SEND MY RETURNS?

If you are returning goods for exchange please send them to:

VCouture Limited

Returns Department

Unit 1, Sovereign Business Park

Willis Way, Poole

BH15 3TB

Please get a receipt from the post office as proof of postage.

4. PAYMENT AND TAXES

We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta and Switch. All transactions are shown in Pounds Sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in Pounds Sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

5. Our Guarantee To You

If your credit or debit card is used fraudulently to buy from our website, then we will assume liability for the first £50.00 of your loss. Your credit card company is obligated to take responsibility for the remaining amount. We will do our very best to work with your credit card company in order to minimise inconvenience to you.

All dates quoted for delivery are estimated delivery dates only and may be subject to change without prior notification to you. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received after 1.00 pm will, subject to availability, be despatched on the following working day for a 3 to 4 working day delivery.